ServiceNow Developer -Hybrid Remote

GovCIO is currently hiring a ServiceNow Developer. This position will be in San Antonio, TX and will be a flexible/hybrid position.

The ideal candidate will recommend Information Technology Service Management (ITSM) best practices for implementation to the Program Manager; configure ServiceNow out-of-box functionality to meet our team’s Service Management and Operations Management requirements based on recommended Best Practices; Identify and document gaps between complete ServiceNow out-of-box capability and currently implemented baseline.

Producing top quality products for the customer is vital.  Primary duties of ServiceNow Developer include, but are not limited to:

• Collaborate with all team members to develop quality solutions that are reusable and scalable.
• Serve in a cross functional capacity to elicit user requirements and stories work with the team to build our program’s configuration requirements for the ServiceNow ITSM modules and integrations as necessary and assigned
• Leverage ITSM knowledge and experience and assist with the updating of operational documentation, guidelines, standard operating procedures (SOPs) when necessary
• Utilize and/or create dashboards with ServiceNow to assist with metrics reporting and trend analysis
• Develop and maintain design workbooks, process documentation and ServiceNow Agile stories
• Apply process definition, improvement, and design methodologies to identify, analyze, and improve business processes to improve quality, increase efficiencies/productivity, and increase customer satisfaction
• Having a flexible work attitude and adjusting to customer IT restrictions pertaining to development and deployment of application systems
• Problem solving and good communication skills – support requires interaction with customers, system administrators, and other supporting teams
• Excellent interpersonal and organizational skills
• Ability to work in a team environment and collaborate
• Ability to work with the customer and translate the customer’s needs and wants into a useful product

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• Strong written and verbal communications skills and the ability to clearly document and explain ITSM processes
• Working with CMDB and integration technologies 
• JavaScript
• An architect mindset
• Enhancing the user experience with Service Portal and UI Builder   
• ServiceNow module management and modification
•  
• Clearance Required: Active TS/SCI

Preferred Skills and Experience

• Troubleshooting ServiceNow and other ITSM functionality issues
• Computer Science Degree
• Experience with DoD NIPR, SIPR and JWICS Networks
• Experience with DoD deployed communications
• Current ServiceNow Certified Application Developer certification
• Experience with Hardware Asset Management, Software Asset Management, and Enterprise Asset Management plug-ins
• DoD 8570.01-M IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc)

#NSS #DSG #JP #ServiceNow #CJ 

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.