Technical Writer

GovCIO is currently hiring for a Technical Writer/Administrator to provide operations and technical support for a multi-vendor IT Infrastructure program. This position will be located in Tampa, FL and will be an onsite position with flexible remote opportunity.

The Technical Writer / Administrator role combines technical documentation expertise with hands-on experience in ServiceNow’s CONNECT platform to support seamless team collaboration and efficient project management. This position is responsible for creating, editing, and organizing technical documents—including manuals, specifications, and user guides—ensuring clear and effective communication for diverse audiences. By leveraging ServiceNow CONNECT, the role supports real-time collaboration, document version control, and task management, enhancing both team workflows and administrative operations. Additional responsibilities include preparing visual aids, developing cataloging systems, managing records and archiving, and supporting seminars and presentations. This position requires strong research and organizational skills to transform complex technical data into user-friendly materials while providing essential administrative support to keep day-to-day office functions running smoothly. 

• Develop, write, edit, and proofread a variety of technical documents, translating complex data into user-friendly content for diverse audiences across print and digital platforms.
• Utilize ServiceNow CONNECT to manage project tasks, document updates, team communication, and maintain version control for seamless collaboration and workflow efficiency.
• Gather technical information through interviews, observations, and research, supporting detailed and accurate documentation.
• Conduct quality reviews of materials to ensure clarity, consistency, accuracy, and adherence to documentation standards.
• Oversee and select visual aids such as diagrams and charts to enhance comprehension of technical information.
• Develop and maintain cataloging systems using ServiceNow CONNECT for efficient document organization and accessibility.
• Assist in preparing technical materials and presentations for seminars, forums, and client meetings, tailoring them to audience needs.
• Manage daily office operations, coordinating tasks and supplies through ServiceNow CONNECT to support efficient workflow.
• Collaborate with technical and business teams, contributing to presentations and aligning documentation with business objectives

Required Skills and Experience:

• Relevant BS Degree +5 years of prior relevant experience.
• Active Secret Clearance
• Must have a valid US Passport or the ability to obtain a US Passport within 6 months from the start date.
• Proficiency in technical writing software and project management tools (MS Project, Jira, etc.).
• Hands-on experience with the ServiceNow CONNECT platform for team collaboration and project management.
• Excellent research, analytical, and documentation skills.
• Ability to communicate complex information clearly, concisely, and engagingly.
• Strong organizational skills for managing files, cataloging, and archiving.
• Experience with visual and illustrative content, such as diagrams and charts, is a plus.

Preferred Skills and Experience

• Relevant master’s degree +3 years of prior relevant experience.
• A military background within the Signal, Communications, Cyber, or Information Technology MOS will be heavily desired.
• Desired ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist in Field Service Management (FSM).

#NSS

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.