Program Coordinator (Remote)

GovCIO is a team of transformers—people who are passionate about transforming government I.T (Information Technology). We believe in making a difference by developing digital strategies and delivering technology-related innovation that improves governmental operations each day. But we cannot do it alone. We welcome and nurture an inclusive and diversified work culture. Due to diverse backgrounds, experiences, abilities, and perspectives, make us better decision-makers, problem solvers, and creators. We are changing the face of I.T. – from our diverse staff to the end-products we develop. And we are excited to expand our team. Are you ready to be a transformer? 

GovCIO seeks a Program Coordinator for the Health Services Portfolio Intake Team at the Department of Veterans Affairs (VA). The Program Coordinator will support the HSP Intake Program Manager and team. This role involves identifying and streamlining improvements, supporting change management strategies, and managing risks and issues impacting Intake objectives. The coordinator will handle multiple tasks, produce weekly deliverables, and generate performance reports. Responsibilities include maintaining comprehensive documentation, coordinating between teams, occasional event planning and managing group dynamics. The ideal candidate excels in problem-solving, decision-making, and effective communication, with proficiency in MS Office Suite, MS Teams, and workflow management. This fully US-Based remote position core hours of operation are from Monday-Friday, 8 AM to 5 PM ET. 

• Maintain comprehensive documentation of program activities and decisions, capturing and monitoring action items, follow up with action owners to ensure resolution and producing and communicating meeting minutes. 
• Produce weekly, monthly, and quarterly operational slides and reports to track risks, metrics, and status updates.  
• Generate and present performance reports to leadership. 
• Produce and submit weekly deliverables on time. 
• Manage peer reviews of work products, process documents, and presentation slides. 
• Produces weekly operational slides to track Product Line Manager (PLM) Health Intake risks, metrics, and status updates 
• Creates and distributes Intake Play Decision Automated Voting – tracks and documents all voting responses 
• Manages Product Line (PL) Assessment and Readiness Process improvement 
• Store official program data, documents, and artifacts per VA directives. 
• Assist in identifying and managing risks and issues impacting intake objectives. 
• Understand existing processes and provide recommendations for improvements in documents, presentations, memorandums of understanding, and Standard Operating Procedures.  
• Support change management strategies for program objectives.  
• Prioritize and manage multiple tasks concurrently. 
• Take the lead on small projects. 
• Support all efforts to communicate changes and reduce their impact on the program. 
• Communicate clearly with team members, stakeholders, and participants. 
• Understand stakeholder needs and expectations. 
• Support fast turnaround requests for data by understanding the request and obtaining information from the appropriate individuals. 
• Maintain comprehensive documentation of program activities and decisions. 
• Assist in planning and organizing events, conferences, and meetings, handling conference packages from initiation to closeout. 
• Create and maintain event schedules, timelines, and agendas.  
• Identify and streamline improvements to enhance team efficiency. 
• Support rapid data requests and understand requirements. 
• Assist teams in defining and achieving goals. 
• Align program objectives with organizational goals and track progress using OKRs and KPIs. 
• Collect, analyze, and report on performance data to provide insights and recommendations for improvement. 
• Store official program data, documents, and artifacts per VA directives. 
• Coordinate between teams to ensure clear communication and understanding of OKRs and KPIs, fostering a collaborative environment. 
• Manage group dynamics and resolve conflicts. 
• Assist in planning and organizing events, conferences, and meetings. 
• Handle conference packages from initiation to closeout. 
• Create and maintain event schedules, timelines, and agendas. 
• Promote events through Teams and email campaigns. 
• Handle attendee registration and communications. 
• Oversee event setup, execution, and breakdown. 

Required Skills and Experience:

• Bachelor's degree in engineering, or a related scientific or technical discipline is required and minimum 10 years of experience. 
  • 8 years of additional experience may be substituted for education  
• Detail-oriented with excellent organizational skills. 
• Effective time management and ability to meet tight deadlines. 
• Strong analytical skills for process evaluation and improvement. 
• Excellent problem-solving and decision-making abilities. 
• Skilled at identifying client challenges and crafting strong solutions. 
• Capable of managing multiple research requests and multitasking. 
• Team player with strong relationship-building skills. 
• Collaborative with team leaders and subject matter experts. 
• Proven facilitator and content creator. 
• Effective at managing group dynamics and fostering an inclusive environment. 
• Excellent written and oral communication skills. 
• Comfortable presenting to diverse audiences. 
• Advanced presentation skills for senior executives. 
• Able to work independently with minimal supervision. 
• Proficient with MS Office Suite, MS Teams, and workflow management. 
• Experienced with IT-related projects. 
• Must be a US citizen. 

Preferred Skills and Experience: 

• Experience with Veterans Affairs or other government agencies. 
• PMP, Scrum Master, and/or other Agile/SAFe certifications, Change Management Certification 
• Strong qualitative and quantitative analytical skills for assessing process effectiveness. 
• Proficiency in life cycle and project management methodologies. 
• Familiarity with VA-centric applications like GitHub, JIRA, and ServiceNow.

Clearance: Must be able to obtain/maintain a VA Suitability/Public Trust Clearance.

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.