Critical Response Analyst

GovCIO is currently hiring for Critical Response Systems Analyst to support our client’s contract needs.  The candidate will be responsible for delivering and supporting large-scale system, application, and service monitoring solutions.  This position involves the deployment and support of the tools the agency uses to monitor their systems and applications. Individual will work with a small team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset. The candidate will be responsible to document project milestones and keep management appraised of progress and any risk to project completion. Works in a team environment and serves as proxy for other team members as needed. This position is located in the San Antonio area and will be a full remote position.

• Operational Monitoring and Event Management: Develop and maintain operational application performance monitoring dashboards leveraging out of the box Dynatrace software product capabilities. Monitor operational events to allow for normal operation and to detect/escalate exception conditions facilitating proactive incident detection and response. Ensure the measurement and control of IT services is based on a continual cycle of monitoring, reporting, and coordinated operational support/response actions for all IT services.
• Communications Management and Centralized Coordination: Operate and maintain a communications and coordination bridge to ensure handling of structured activities targeted at the central management of operational events, incidents, routine operational activities and reporting on the status or performance of IT services.
• Deploying and providing support to Application Performance Management tools, as well as firefighting production problems that are performance related.
• Analyze performance data and act on negative performance trends to identify root cause
• Coordinate incident response bridges, routine operational activities, and reporting to ensure timely issue resolution.
• Gather monitoring requirements from NPOs and implement solutions using Dynatrace to enhance system observability.
• Support large-scale Linux and Windows OS environments, web applications, and service monitoring solutions.
• Document project milestones, communicate progress to management, and identify risks that may impact project completion.
• Utilize tools such as ServiceNow (SNOW), Splunk, SSH Clients, and Dynatrace for incident monitoring, management, and documentation.
• Conduct trend analyses to identify root causes of recurring issues and implement countermeasures to reduce incident frequency.
• Assist Tier 2/3 teams in testing and developing new updates and patches before deployment.

• Bachelor's with 5 - 8 years (or commensurate experience)
• Minimum 2+ years of hands-on technical working experience in installing, configuring, troubleshooting different Dynatrace components.
• Solid understanding of large scale applications, monitoring, and fault management
• Ability to track multiple deadlines in parallel
• Good technical skills
• Excellent verbal and written communication skills
• Self-driven individual with good project management skills
• Strong experience with Linux systems
• Coordinate between support and development teams to ensure effective delivery of monitoring services to the end-user
• Ability to do limited travel (0-4 times a year)
• Clearance Required: Must be able to obtain and maintain AOUSC Public Trust

Preferred Skills and Experience

• Bachelor’s Degree
• 2 Years’ experience with ITIL processes
• 5+ years of technical knowledge of TCP/IP, DNS, network devices & protocols and their impact on web performance.
• 3+ years of hands-on technical working experience in performance tuning and capacity planning.
• ITIL v3 or 4 certification or training
• Experience with court operations, processes, and procedures

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.