Technical Writer 1

GovCIO is currently hiring for a Technical Writer to write, rewrite and/or edit technical documents. This position is in Fayetteville, NC and will be an onsite position with flexible opportunity to occasionally work remote.

Writes, rewrites and/or edits technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related technical publications to communicate clearly and effectively technical specifications and instructions to a wide range of audiences. Acquires subject knowledge by interviewing product developers, observing performance of production methods, referring to technical specifications, blueprints, engineering illustrations, and trade journals. Oversees preparation of illustrative materials, selecting drawings, sketches, diagrams, and charts. Conducts quality review of materials.

• Drafting and development of technical documentation related to a variety of projects in the IT environment.
• Research, outline, write, and edit content, working closely with various departments to understand project requirements.
• Develop and assist with the development of Standard Operating Procedures (SOPs), policies, procedures, and other quality documentation.
• Collaborate with cross-functional teams, including project managers, and project leads to gather information, and ensure accurate, up-to-date documentation.
• Ensure that documentation complies with corporate PMO guidelines, industry standards, safety guidelines, and regulatory requirements.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Research, outline, write, and edit content, working closely with various departments to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Research, create, and maintain information templates that adhere to organizational standards.
• Conduct side-by-side sessions with employees in all departments to capture/document procedures and develop content for training and reference materials.
• Review and revise existing documentation to ensure it meets current standards and incorporates the latest updates.
• Manage multiple documentation projects simultaneously, adhering to deadlines and quality standards.
• Continuously improve documentation processes based on feedback and emerging best practices.
• Utilize version control techniques to manage documentation changes.
• Develop tutorials, guides, and other educational materials, user manuals, custom installation guides, and technology release notes.
• Participate in planning, stand-ups, and retrospectives to stay aligned with the processes.
• Conduct regular reviews and updates of documentation to ensure consistency, accuracy, and alignment with product updates.
• Upload documentation to Knowledge Base and maintain templates.
• Create, revise, and maintain placard labels.

#JP #NSS #SSG 

Bachelor's with 0 - 2 years (or commensurate experience).
Clearance:  Secret

Required Skills and Experience

• BS/BA degree (experience and Fundamentals Of Technical Writing certificate may be considered in lieu of degree).
• Minimum 2-year technical writing experience.
• Valid and Current U.S. Driver's License.
• Strong oral, interpersonal and written communication skills required.

Preferred Skills and Experience

• Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Strong understanding of documentation principles and practices.
• Experience with SharePoint, proficiency in Microsoft Office applications (Word, Excel, and PowerPoint) and Adobe Acrobat.
• Experience with development of technical documentation.
• Experience with development of user documentation.
• Close attention to detail.
• Willingness to learn and understand unfamiliar technologies, and to articulate their uses.
• Ability to prioritize and switch between projects.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Ability to coordinate projects involving input from multiple participants.
• Fundamentals Of Technical Writing certificate.

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.