Customer Service Lead

GovCIO is currently hiring for a User Operations Manager to lead all aspects of user support operations for the Bluestone contract. This position will be located in Arlington, VA and will be a hybrid position.

• Leads all aspects of user support operations for the Bluestone contract, including service desk, field support, end user training, and ancillary support to the DEA in a manner that supports the transition to an enterprise-level agile at scale operating environment
• Manage workstation tech refresh efforts throughout the Enterprise

Requirements:

• High school with 15+ years of experience and certifications: MCP, MCDST, MCITP, CompTIA CTT+ Written Certified, Microsoft Office Specialist Master Certified, Microsoft Project Specialist Certified.
• Ability to obtain and hold DEA suitability. 

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.