Identity & Software Management Lead

GovCIO is currently hiring for an Identity & Software Management Lead to provide technical leadership for deployment and support teams. This position will be located in Arlington, VA and will be a fully remote position.

Provide technical leadership for deployment and support teams. Provide technical management support for Active Directory Mgmt, Accounts Mgmt – user and privileged accounts, SailPoint Admin/Mgmt, and CyberArk Admin/Mgmt. Manage software installation request fulfillment (i.e., Adobe, others) and COTS Admin. Develop and manage automation processes.

Job Responsibilities:

• Serves as end-to-end service owner/manager for Microsoft Active Directory, Identity Management, and COTS software installations
• Thought leader for efficiencies in identity management services
• Manages the day-to-day tasks of accounts management and software installation fulfillment
• Performs and oversees administration tasks for operating and maintaining AD Domain Services, such as:
• Create and manage groups, group policies, and privileged user accounts
• Move users and device objects to the appropriate Organizational Unit (OU)
• Manage interfaces or integrations for users to manage their AD attributes (Identity)
• Develop and support customizable workflows that allow organizations to enforce requirements, such as manager approval of employee business unit attribute changes
• Create dynamic attribute-based groups for customizable fields (i.e., Component, Office, Location, etc.)
• Manage all related scripts, automation, and interfaces related to identity and software installation services
• Provide reporting based on AD and other identity applications (i.e., SailPoint, CyberArk, CrowdStrike)
• Manages Microsoft Active Directory, ServiceNow, and other applications integration
• Uses and/or administers COTS applications/capabilities with expertise around those that are critical to identity management and software installation fulfillment, such as:
• BigFix
• SCCM
• WSUS
• ServiceNow
• SailPoint
• CyberArk
• Cisco ISE
• HSPD-12/PIV authentication
• 802.1x machine certificate-based authentication
• Domain Certificate Authority Services
• Office 365 Information Rights Management
• Provides oversight and direction to the staff in accordance with the organization's policies and procedures
• Works with senior leadership and the customer to suggest solutions to the customer and to resolve gaps or ambiguity in the agreed service requirements/deliverables
• Identifies, plans, implements, and communicates automation and efficiencies for services
• Leads service delivery initiatives needed to improve the performance, availability, security of services
• Leads or participates in troubleshooting complex incidents with other infrastructure teams
• Manages business relationships across internal teams, vendors, and 3rd party providers as needed to deliver services
• Coaches, mentors, and develops staff
• Empowers employees to take responsibility for their jobs and goals. Delegates responsibility and expects accountability and regular feedback
• Leads development and maintenance of standard operating procedures and run books for managed services
• Makes technology or business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures
• Communicates with the customer to keep them informed of operational status, progress on agreed deliverables, and notifies them of impending changes or agreed outages
• Understands customer’s regulatory requirements and security interdependencies affecting services
• Strives to be a knowledgeable resource to the organization's management team that provides leadership and direction
• Aspires to maintain and improve client satisfaction and loyalty by providing professional and timely support and service
• Performs other duties and responsibilities, as assigned

Qualifications:

Bachelor’s Degree in Business, Engineering, Computer Science, Information Systems, or Social Science

15+ years’ experience supporting the engineering, implementation, and operations of identity and COTS software fulfillment solutions with at least 10+ years administering Active Directory or another identity system (such as SailPoint or CyberArk) and automation solutions.

• Experience administering identities in Active Directory (AD) and at least 1 identity application (i.e., SailPoint)
• Experience automating account activities using ServiceNow and identity solution integration
• Experience deploying and supporting Microsoft 365
• Proven success in planning and implementing efficiencies for end-user requests in accounts management and software installations
• Experience preparing executive presentations and briefings to C-Suite staff
• Highly organized and detail-oriented with the ability to simultaneously manage multiple activities with high customer visibility
• Ability to multitask in a dynamic, fast-paced environment
• Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
• Must be able to perform technical tasks while also directing a team of approximately 6-8 staff members
• Experience building and leading deployment and support teams (mostly virtual)
• Strong analytical and problem-solving skills

Experience with four or more of the following technologies/applications:

• Microsoft/Office 365
• Active Directory
• ServiceNow
• Microsoft Azure
• Amazon Web Services (AWS) Cloud
• Identity Management and Account Provisioning (SailPoint/CyberArk)
• Windows Server
• Scripting

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.