Student Support Manager

GovCIO is currently hiring for Student Support Manager to ensure a positive and effective learning environment. This position will be located in Columbia, MD and will be an on-site position.

Oversees the support and training related to the LMS to ensure a positive learning experience. Manage a team, developing support resources, troubleshooting issues, and collaborating with various stakeholders to optimize the LMS's use for learning and teaching.Provide escalated support for complex LMS issues, including troubleshooting technical problems and developing solutions.

Provide expert guidance and support to students on LMS functionality, course design, and the use of third-party education.

• Working closely with academic departments, IT, and other stakeholders to ensure the LMS meets the needs.
• Monitoring LMS usage, analyzing student feedback, and generating reports on performance and effectiveness.
• Identifying areas for improvement in the LMS and its support services, and implementing changes to enhance the student experience.
• Serve as an escalation point for complex technical issues that require advanced troubleshooting and resolution.
• Ensure timely and efficient resolution of technical problems, minimizing disruption to student learning.
• Keeping up-to-date with the latest LMS trends and best practices. 

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• Clearance Required: Secret
• 6+years of experience overseeing student support services for training programs, ensuring a positive and effective learning environment.
• Skilled in student support, problem-solving, communica-tion, and process improvement.
• Proficiency in using and supporting LMS platforms (e.g.,Blackboard)

***PENDING CONTRACT AWARD***

Preferred Skills and Experience:

ITIL 4 Foundation

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
  • Virtual video interview conducted via video with the hiring manager and/or team
  • Camera must be on
  • A valid photo ID must be presented during each interview

• During the Hiring Process
  • Enhanced Biometrics ID verification screening
  • Background check, to include:
    • Criminal history (past 7 years)
    • Verification of your highest level of education
    • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.