VTC Technician

GovCIO is currently hiring for a VTC Technician. While executing the duties of this position you will provide on-site and remote support for secure and non-secure video teleconferencing (VTC) operations across Department of Defense (DoD) networks. This position supports daily operations of classified/unclassified conferences, including setup, testing, monitoring, and troubleshooting of video and audio systems within Sensitive Compartmented Information Facilities (SCIFs), command centers, and conference rooms.This position will be located in OCONUS and will be an onsite position.

• Operate and monitor secure and non-secure VTC systems.
• Coordinate, schedule, and support classified and unclassified VTCs.
• Provide Tier I support for VTC codecs, control systems, and peripherals.
• Perform diagnostics and coordinate with Tier II/engineering support for escalations.
• Document and track all support activities in ServiceNow.
• Maintain compliance with DoD cybersecurity and physical security policies and guidelines.
• Liaise with DISA, JITC, or other DoD entities to ensure connectivity across networks.
• Coordinate the smooth operation and maintenance of all onsite Multi -Mission Video Display Systems (VIDs) with the onsite AV FSR.

Required Skills and Experience

         Bachelor's Degree and 2-5 years experience 

• Minimum 2 years of experience supporting AV or VTC systems in a secure or government environment
• CompTIA Security+ 
• Familiarity with VTC software scheduling, VTC Bridge, and Cisco VTC endpoints
• Must have an active TS clearance
• Ability to lift 40 lbs 

Preferred Skills and Experience

• Cisco Cisco Certified Technician (CCT) Collaboration 
• Cisco Certified Network Associate (CCNA) certification
• AVIXA CTS certification
• Familiarity with DoD scheduling tools (e.g. Cisco Meeting Management (CMM), Cisco Unified Communications Manager (CUCM).
• Experience with audiovisual control systems (Haivision, AMX, Crestron, Extron)

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
  • Virtual video interview conducted via video with the hiring manager and/or team
  • Camera must be on
  • A valid photo ID must be presented during each interview

• During the Hiring Process
  • Enhanced Biometrics ID verification screening
  • Background check, to include:
    • Criminal history (past 7 years)
    • Verification of your highest level of education
    • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.