Senior Operating System Specialist - SAT/SUN OFF DAYS

GovCIO is currently hiring for MULTIPLE Senior Operating Systems Specialist(s) to support our customer, USPS’ Network and Compute Technology (NCT) group.

The NCT is responsible for the planning, development, implementation, and support of the USPS network and compute technology infrastructure. NCT enhances the postal network by implementing network segmentation, which divides the network into smaller parts to mitigate cybersecurity risks and improve performance. The NCT department manages local area, wireless, and wide area network connections for over 32,000 USPS facilities, including the data center, internet, cloud, and business partner networks NCT manages and oversees the Postal Service’s cloud services and data center infrastructure, which includes more than 24,000 servers, 110 petabytes of storage, and multiple cloud provider services to enable applications. Additionally, NCT is responsible for keeping the digital networks across the USPS landscape and compute infrastructures for applications running optimally, ensuring that they are secure and reliable 24/7needs.

This position is located in various areas within the United States and will be a full remote position.

• Provide day-to-day incident and deployment support of multiple server operating systems, including Unix, Linux, and Windows, which includes on-site and remote administration, user support, performance monitoring and tuning, and capacity planning
• Provide day-to-day incident and deployment support of middle tier applications, including web and application servers, containers and container managers, messaging technologies, cloud platform and services, automation tools, scripting languages and monitoring tools
• Manage incident response via the USPS ServiceNow application in accordance with he published USPS Change Management Service Level Agreements (SLAs)
• Perform a technical leadership role in incident response, maintenance, documentation, and support of a large, complex, distributed server environment complex, distributed server environment
• Perform a technical leadership role in incident response, maintenance, documentation, and support of a large complex, distributed database environment
• Perform a technical leadership role in incident response, including maintenance, documentation, and support of a large, complex, distributed middleware environment
• Develop growth plans as needed to ensure that the hosting environment can support the projected growth of the application environment
• Develop and implement procedures that support proactive problem detection and avoidance, including disaster recovery planning and implementation
• Create and maintain project plans as necessary in accordance with US Postal Service standards then keeps USPS management notified of critical failures or potential missed milestones
• Works with Program Manager, Project Managers, Engineering staff, USPS staff and vendors to manage projects, drive outcomes and lead teams
• Analyzes and resolves complex hardware and software problem issues
• Assists USPS development community to perform tests and implement software, adds, and changes
• Develops and implements operational management process and procedures
• Tracks inventory and completes and provides documentation required for deploying servers
• Uses alert monitoring tools chosen by USPS Management
• Uses systems management and software distribution tools chosen by USPS Management
• Uses security management systems and facilities in backups and restores of data and application code
• Escalates unusual or unexpected findings to USPS
• Provides reports to users and managers of systems status on an as requested basis
• Provides weekly status reports and maintains hours worked on projects
• Uses change and case management procedures as required
• Provides action plan for resolution of any/all faults detected
• Performs isolation testing of problem equipment and/or software
• Provides documentation of all solutions to problems and document all application guidelines and issues
• Provides reports to USPS Management to share solutions found
• Provides and implements escalation process and/or procedures
• Follows the appropriate quality assurance program chosen by USPS Management
• Provides on-site system or application support for deployment/installation as required
• Tracks inventory and completes and provides documentation required for deploying servers
• Interacts with all USPS functional groups to accomplish objectives
• Creates and edits computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compiles performance data
• Performs assistance, training and information sharing to users and other administrators
• Maintains leadership qualities and attitude in keeping with the standards of the USPS
• Tracks inventory and completes and provides documentation required for deploying servers
• Interacts with all USPS functional groups to accomplish objectives
• Creates and edits computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compiles performance data
• Performs assistance, training and information sharing to users and other administrators
• Maintains leadership qualities and attitude in keeping with the standards of the USPS

Group 1 - covering 3 shifts with SAT/SUN off

1st shift 7AM-3:30PM
2nd shift 3:00PM-11:30PM
3rd shift 11:00pm -7:30AM

Bachelor's with 15+ years of systems support experience (or commensurate experience)

Required Skills and Experience

General knowledge of the skills listed below, with a named specialty in ONE or more skill areas:

Unix/Linux server administration – 

• Experience administering servers running the Unix and/or Linux operating system in a large, multi-datacenter environment.
• Able to exercise independent judgment, as well as high level of analytic skill, in solving complex technical problems for the USPS in the Linux Server and Virtual ESX environment. 
• Able to serve as a trainer and/or mentor to other Linux Administrators at various times. 

Windows server administration –

• Able to perform complex functional activities in support of servers running the Windows server operating system for the USPS. 
• Able to exercise independent judgment, as well as high level of analytic skill, in solving complex technical problems for the USPS in the Windows Server and Virtual ESX environment. 
• Serves as the focal point for problem resolution by interacting with USPS employees and (multiple) equipment and application vendors to ensure proper application installation and operation, and problem resolution.
• Serve as the trainer and mentor to the other Windows Administrator position at various times.  Work independently with a minimum of guidance or direction

Middle Tier administration

• Able to support USPS implemented middle tier technologies, including web and application servers, containers and container management technologies, messaging technologies, cloud platform and services, automation tools, scripting languages and monitoring tools. 
• Hands on experience or knowledge of current technologies in use include Apache Tomcat, Wildly, Oracle Fusion Middle Tier (OFM), IBM WebSphere, Apache HTTP, Kubernetes, Docker and other types of containers, IBM MQ, Kafka, Zookeeper, RedHat OpenShift, RedHat 3scale Ansible, Google Cloud Platform, Microsoft Azure, Linux shell scripting, Microsoft PowerShell, JYTHON, AppDynamics, Zabbix, SolarWinds, Zabbix, SolarWinds, Neustar and Splunk

Clearance Required: Candidates must be US Citizens or Permanent Residents to obtain and maintain US Postal Service Public Trust

Preferred Skills and Experience

• Prior United States Postal Service (USPS) experience or active USPS Public Trust
• Experience with middle tier technologies including web and application servers, containers and container management technologies, messaging technologies, cloud platform and services, automation tools, scripting languages and monitoring tools.
• Experience able to performing complex functional activities in support of Oracle RDBMS products and services, including but not limited to the upgrade, installation and maintenance of Oracle RDBMS products and services in a complex Oracle RDBMS production environment.
• Able to diagnose and resolve complex problems in an Oracle RDBMS environment.
• Strong working knowledge, experience and ability with UNIX and Microsoft Windows operating systems as well as other database technologies such as Postgres, NoSQL, SQL and Cassandra DB.

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
  • Virtual video interview conducted via video with the hiring manager and/or team
  • Camera must be on
  • A valid photo ID must be presented during each interview

• During the Hiring Process
  • Enhanced Biometrics ID verification screening
  • Background check, to include:
    • Criminal history (past 7 years)
    • Verification of your highest level of education
    • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.