Data Analyst

GovCIO is currently hiring for an ENTR Analyst.

This position will be a fully remote position.

• Duties to include but not limited to the following:
  • Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.
  • Analyzes ECCO Detention Removals and Information Line (DRIL), Victims of Immigration Crime Engagement (VOICE) trends, volume, demographics, and operator metrics to support  enforcement and removal.
  • Conducts analyses of detention complaints submitted through DHS OIG, ICE OPR, ERO.INFO, ERO.JIC Facilitation of Return Request (FoRR), and other ERO Intake mailboxes or online
    channels as directed by the COR.
  • Conducts research using ICE databases on specific complaints, the individuals submitting those complaints, or other relevant information related to individual queries or systemic issues in ICE
    detention.
  • Logs all information into a web-based case management system.
  • Works cases and develops summaries of cases to be referred to an ERO Officer/Agent, ERO field offices or ICE headquarters offices for follow-up review and action.
  • Enters ECCO and agency related information into the Tableau business intelligence and analytics database.
  • Provides statistical analysis, and ad-hoc reporting as required using the Tableau analytics database.
  • Provides technical writing and editing support.
  • Develops analytics to identify trend lines across multiple data sources within CPD.
  • Examines and evaluate existing business practices and systems and make recommendations in order to create greater efficiencies and streamline operations, while maintaining or increasing compliance rates.
  • Provides compliance rate data and data analytics for programmatic work that have an associated agency Directive which requires a measurement of compliance or service.
  • Understands and use predictive analysis and tools to forecast, employ business analytics (including an enhanced ability to quantify and qualify data) and conduct operational research to identify and recommend optimal or near-optimal solutions to complex challenges. The vendor will identify, understand, and provide business analytics by conducting quantitative and qualitative analysis on the data from the various programs that have cross-points with the ECCO.
  • Provides programmatic conceptualization on new task that fall into the scope of the contracted programmatic work, the vendor will provide support, planning, and database enterprise solutions to include but is not limited to the strategic deployment of such non- inherently governmental programmatic work.
  • Benefits realization and earned value management analysis.
  • Utilize RAD applications and CRM software tools.
  • Experience designing process maps and workflow details.

Bachelor's with 5 - 8 years (or commensurate experience)

Required Skills and Experience

• Clearance Required: Public Trust
• US Citizen
• Experience working with the ECCO Call Center in Irvine, CA.

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.