Telecommunications Engineer

GovCIO is currently hiring for a Telecommunications Engineer to provide support at SOUTHCOM in Doral, FL.

SOUTHCOM systems are installed at locations such as auditoriums, conference rooms, executive suites, team rooms, mobile VTC carts, portable AV systems, and desktop VTC systems. These systems are networked together with dedicated network switches, bridges, and cabling (Back End) and centrally controlled using specialized VTC/IPTV/AV Software, Hardware, and control appliances (Front End). The team provides video teleconferencing (VTC), Internet Protocol Television (IPTV) and audiovisual (AV) installation and maintenance support for multiple locations.

• Responds to system outages by implementing alt-routes or failover/backup capabilities to meet VTC client needs.
• Leads complex troubleshooting efforts during outages, providing technical guidance to mid-level technicians and coordinating with other IT teams for swift resolution.
• Installs and configures VTC applications, system software, and upgrades, ensuring compatibility and optimal performance.
• Conducts detailed onsite and remote site surveys for new VTC system installations and upgrades, considering factors like acoustics, lighting, and network infrastructure.
• Leads onsite VTC installations, including network device configuration, equipment setup, and check-out, while providing expert audio/visual support for Command events and mentoring subordinate staff.

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for that extra education.
• 7+ years of expeirence with 5+ years of position-specific relevant experience.
• 2+ years of experience, with hands-on/practical experience in the installation, configuration, and operation of classified and unclassified VTC systems.

• Clearance Required: Secret

Preferred Skills and Experience

• Bachelor's degree in information technology or a related technical field.
• Experience supporting DoD programs and in IT service management with ITIL-informed processes.
• Knowledge of ITSM tools such as ServiceNow and Jira, and experience providing Tier 1 and 2 customer support for VTC systems.
• Familiarity with audio/video standards (e.g., H.323/SIP protocols).
• Experience with military/diplomatic operations within a J-6/G-6/S-6 Directorate, or with SOF/DoS facilitating VTC across commands and agencies. Experience at a DoD Combatant Command or component is desired.

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.