SNow Engineer

GovCIO is currently hiring for a Snow Engineer with an active Secret clearance to provide ServiceNow support for Government customer. This position will be located in Arlington, VA and will be a fully remote position within the United States. 

ServiceNow Administrative Duties

• Manage all tickets for ServiceNow related issues.
• Maintain system functionality (Mid Servers, LDAP, User/Group Maintenance, Location verification, and reporting on any issues with connected apps)
• Creating and managing Service Portal and Request issues.
• Working with Developers to provide appropriate UX functionality for users.
• Provide insight and techniques for ServiceNow usage to improve functionality and ease of use.

Junior Developer Duties

• Implement and improve complex workflows for task automation.
• Improve backend functionality for technicians through ticket interface.
• Troubleshoot code related to previous implementations.

Contract Manager Duties

• Work with 3rd party application to manage and maintain proper connections to Production environment.
• Ensure timely communications and information exchange for smooth implementation.
• Maintain constant communication with HiWave to ensure all team members were receiving proper and updated information for their submitted issues.

• Bachelor's with 2-5 years of ServiceNow Development, administration, and implementation (or commensurate experience)
• Active Secret clearance with ability to obtain and hold DEA suitability

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.