Senior Computer User Support Specialist

GovCIO is currently hiring for Senior Computer User Support Specialist position for our US Coast Guard contract. This position is located in New London, CT and is on-site.

A computer user support specialist needs a combination of strong technical skills, such as hardware and software knowledge, network basics, and troubleshooting, along with essential soft skills like communication, problem-solving, and customer service. Other crucial abilities include attention to detail, time management, and adaptability to keep up with evolving technology. 

For our eVIP Program, the Specialist needs to be ready to assist the Admiral and his immediate team in his office with all IT related issues ensuring they are back up and operational ASAP.  This would include all computer hardware and software issues, and issues with mobility (iPhone and iPad). The computer user support specialist works with unclass systems; however, if an issue comes up with classified systems, they can escalate the ticket to the SIPR Helpdesk Lead.

• Bachelor's with 5 - 8 years (or commensurate experience)
• Knowledge of Service Now Ticketing System.
• Security+
• Knowledge of M365 applications (Outlook, Word, Excel, One Drive, Teams, etc).  Adobe Acrobat, Internet connectivity.  Knowledge of User Profiles, Imaging hardware, Printing, Remote Desktop, Web Mail, Active Directory Users and Computers.
• Experience with Remote Tools: Virtual Private Network (VPN) and MANTA.
• Clearance Required: Secret clearance required

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.