Voice & Video Team Lead

GovCIO is currently hiring a Voice And Video Team Lead for our program with the US Coast Guard.  This position will be located in Alexandria, VA and will be a hybrid remote position.

Manage and lead the voice, video, and collaboration engineering team, overseeing the design, deployment, and advancement of our unified communications infrastructure. Drive the development of secure, reliable, and scalable unified communications and real-time media delivery infrastructure.

• Lead the design, deployment, and ongoing operation of enterprise voice, video, and collaboration platforms, including real-time communications, conferencing, and streaming services.
• Drive the modernization, automation, and integration of Unified Communications (UC) solutions to improve efficiency and enhance user experience.
• Stay current with industry trends, security best practices, and emerging technologies related to real-time communications, providing strategic recommendations to senior leadership.
• Manage, mentor, and lead the Voice and Video Engineering team, setting clear priorities, timelines, and performance expectations.
• Provide technical guidance and support to team members, ensuring continuous professional development and knowledge sharing.
• Ensure the end-to-end reliability, availability, latency, and quality of service (QoS) for all voice and video services.
• Oversee the implementation of robust monitoring, alerting, and incident response procedures.
• Drive root-cause analysis for major incidents to prevent recurrence and improve service stability.
• Collaborate with IT, security, and network teams to ensure the communications infrastructure is secure, compliant, and resilient.
• Develop and enforce governance, standards, and best practices for all voice and video services.

• Bachelor's with 12+ years of mobile and cellular engineering experience (or commensurate experience)

Required Skills and Experience 

• 12 years of experience in voice, video, or unified communications engineering
• 3–5 years in a leadership/lead role 
• Certification Required: CCNA/CCNP or equivalent
• Previous experience with Avaya's video conferencing products and its integration into the UC environment
• Current experience with the DOD365 Integrated Phone System (DIPS)
• Familiarity with the specific communications and security protocols used within the DoD’s IT environment

Clearance Required: Must be clearable up to an active Secret clearance

Preferred Skills and Experience

• US Coast Guard experience highly preferred
• Demonstrated ability to manage daily operations, including incident resolution, change management, and performance monitoring.
• Expertise in cloud-based UCaaS and on-premises telephony architectures.
• Proficiency with monitoring and telemetry tools for media quality and performance analysis.
• Strong understanding of Real-Time Communications, Voice & Video Technologies, including security considerations like encryption and access controls
• Familiarity with ITIL/IT operations and incident management.
• Problem-solving mindset with the ability to manage incidents and drive root-cause analysis.
• Excellent written and verbal communication skills for reports, updates, and cross-functional collaboration with senior management and other IT teams.
• Experience with additional UC platforms or video analytics tools is a plus

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.