SolarWinds Administrator

GovCIO is seeking a skilled and proactive SolarWinds Administrator to join our team, supporting a critical program with the U.S. Coast Guard. This hybrid remote position is located in the Kearneysville, WV area.

The SolarWinds Administrator will be a key member of the IT Operations / Monitoring team, dedicated to ensuring the seamless operation and robust security of critical IT systems. This role supports enterprise monitoring operations by executing SOP-driven tasks within the SolarWinds Orion platform, contributing to monitoring hygiene, template application, and structured triage.

• Monitor SolarWinds dashboards for active alerts and performance anomalies.
• Acknowledge alerts, document initial findings, and perform basic checks (ping, RDP, SNMP/WMI status).
• Escalate issues based on SOP-defined thresholds using ServiceNow or similar ticketing systems.
• Ensure monitored nodes are properly grouped, labeled, and update device notes for visibility.
• Toggle alert statuses during maintenance windows to maintain dashboard hygiene.
• Apply approved monitoring templates (SAM, NPM, etc.) per service requests and SOP.
• Add/remove devices using standard onboarding procedures and assign polling methods from pre-approved lists.
• Change alert thresholds only when explicitly instructed by Tier 2 personnel or defined in the SOP.
• Maintain shift logs, incident summaries, and follow structured handoff protocols.
• Update Tier 1 job aids and SOPs with observed gaps to ensure accuracy.

Bachelor's with 2-5 years (or commensurate experience)

Required Skills and Experience

• Minimum of 1–2 years of experience in IT operations, system administration, or network monitoring.
• Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+, etc.).
• Hands-on familiarity with SolarWinds Orion modules (NPM, SAM, VMAN).
• Basic understanding of SNMP, WMI, and Windows Server environments.
• Experience with ServiceNow or similar ticketing systems.
• Strong documentation and communication skills.

Clearance Required:  Must be clearable up to an active Secret clearance.

Preferred Skills and Experience

• US Coast Guard experience is highly preferred.
• Familiarity with SWQL for building dashboard widgets or validating alert logic.
• Ability to run basic SQL queries (read-only) for troubleshooting or reporting.
• Exposure to PowerShell scripting for automation or monitor development.
• Comfort using Bash for Linux diagnostics or log review.
• Understanding of HTML/CSS for customizing dashboard views or widget formatting.
• Awareness of SolarWinds SDK or REST API for future automation.
• Interest in interpreting MIB trees and identifying OIDs for SNMP-based monitoring.
• Experience reviewing Windows Event Logs or system logs for surface-level triage.
• Curiosity about alert logic, suppression rules, and dependency mapping.

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.