Network Reliability Engineer

GovCIO is currently hiring for Network Reliability Engineer to support our client’s contract needs. The Network Reliability Engineer will support, maintain, optimize, monitor,  and participate in troubleshooting efforts for a mature network environment for a large Government Agency. This position is located in the within the United States and is fully remote position.  

The ideal candidate will have extensive experience with SolarWinds Network Performance Monitor (NPM), Network Configuration Manager (NCM), NetFlow Traffic Analyzer (NTA), and SolarWinds Security Event Manager (SEM). Candidate will also have substantial experience with developing and maintaining interactive webpage dashboards related to SolarWinds suite. Highly desirable skills would include experience with CISCO switches and routers, CISCO specific monitoring systems, packet capture systems, packet broker switches, and automation provisioning. Additional skills that would provide value include experience with COTS DDI products, load balancers, NAC, AAA systems, SSL certificate management, and proxy systems.

• Perform Incident Response support by monitoring ticket system and taking appropriate actions on network related Incidents.
• Manage, maintain, and support existing SolarWinds instance which monitors and generates alerts for network equipment.
• Manage, maintain, and support existing interactive webpage dashboards through programming and database calls to SolarWinds and various other systems utilizing SWQL Studio.
• Participate in troubleshooting sessions involving connectivity issues for infrastructure and applications by using SolarWinds and/or analyzing packet capture data, syslogs and related log data.
• Use network diagnostic tools to reduce outage times by quickly identifying network related anomalies and issues.
• Generate root cause analysis for issues diagnosed on the network.
• Use network diagnostic tools to proactively address network anomalies and issues as well as optimize network performance.
• Develop and maintain technical documentation as it pertains to the systems being managed.
• Ensure compliance with security standards, policies, and best practices for IT systems and data protection.
• Train and mentor internal teams on efficiencies gained by utilizing SolarWinds to monitor and diagnose network anomalies and issues.

Bachelor's with 5 - 8 years (or commensurate experience)

Required Skills and Experience

• 5+ years of experience in monitoring and managing network equipment.
• Experience with Incident and Request ticketing systems.
• Strong knowledge and experience with SolarWinds and related dashboard activities.
• Strong knowledge of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.).
• Solid knowledge of SNMP as it relates to SolarWinds implementations.
• Solid network and cybersecurity fundamentals knowledge.
• Fundamental knowledge of MPLS and WAN routing principles.
• Fundamental knowledge of IPv4 and IPv6 protocols.
• Basic understanding of Red Hat Enterprise Linux (RHEL 8/9) to administer Apache2 web server.
• Basic understanding of Application Programming Interface (API) utilization to extract performance and informational data from various vendors.
• Basic understanding of Bash shell scripting, Python, PHP, Perl, Java Script, MySQL database.
• Proficiency with Microsoft Office suite.
• Familiarity with cloud service providers (AWS, Azure, Google Cloud).
• Familiarity with Data Center network environments.
• Strong ability to work as part of a team, but also possess the drive and ability to perform duties autonomously if the project demands it.

Clearance Required: Must be able to obtain and maintain a HUD Public Trust

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.