IT SME Asset Specialist

GovCIO is currently hiring a SME IT Asset Specialist (ServiceNow) to support our U.S. Coast Guard program. This position will be located within United States and will be a fully remote position.   

The SME IT Asset Specialist will be responsible for maintaining asset records, supporting discovery and reconciliation activities, and ensuring asset data integrity across procurement, deployment, and retirement activities. The position works closely with IT operations, service desk, and other cross functional teams to support day-to-day asset management operations. Key responsibilities include: 

• Asset Lifecycle Support 

• Maintain accurate hardware and software asset records throughout the asset lifecycle 

• Support asset intake activities including receiving, assignment, and deployment updates 

• Update asset status, ownership, and location changes in ServiceNow 

• ServiceNow ITAM Operations 

• Perform daily asset updates in ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) modules 

• Ensure asset records are complete, consistent, and aligned with defined data standards 

• Assist with workflow execution related to asset requests, moves, and returns 

• Discovery & Reconciliation Support 

• Assist with asset discovery validation and reconciliation  

• Identify and flag discrepancies such as missing, duplicate, or improperly assigned assets 

• Support cleanup of inaccurate or incomplete asset records 

• Inventory & Audit Support 

• Support physical and virtual inventory efforts, including wall-to-wall or targeted inventories 

• Assist with audit preparation by validating asset records and providing documentation 

• Follow established ITAM controls, SOPs, and governance processes 

• Reporting & Data Quality 

• Run standard reports related to asset inventory, lifecycle status, and compliance 

• Track and report on assigned asset management tasks and exceptions 

• Support data quality initiatives to improve accuracy and completeness of asset records 

• Collaboration & Customer Support 

• Work with service desk and IT support teams to resolve asset-related issues 

• Coordinate with logistics teams on asset receipt, shipping, and disposition activities
• Provide basic guidance to end users on asset assignment and return processes 

Bachelor's degree in computer science, information technology, or a related field with 10+ years (or commensurate experience).   

Required Skills and Experience 

• Current Clearance Required: Active Secret clearance

• 10+ years of experience in IT Asset Management, IT Operations, or IT Service Management 

• Hands-on experience working in ServiceNow, preferably within ITAM modules 

• Understanding of IT asset lifecycle concepts and data management 

• Strong attention to detail and data accuracy 

• Ability to follow defined processes and documentation 

• Effective written and verbal communication skills 

Preferred Skills and Experience 

• Experience working with the United States Coast Guard and/or past DOD experience 

• Experience with ServiceNow Hardware Asset Management (HAM) 

• Exposure to asset discovery or inventory tools 

• Familiarity with ITIL concepts or ITSM processes 

• Experience supporting enterprise or regulated environments 

• ServiceNow or ITIL certification(s) a plus 

• Experience working directly with government leadership or senior military officials 

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.