Analytics Engineer (ServiceNow) SME

GovCIO is currently hiring for an Analytics Engineer (ServiceNow) SME to support a program with the U.S. Coast Guard. This hybrid position is based in Alexandria, VA and requires strong expertise in ServiceNow Performance Analytics and ITSM data integration to deliver actionable insights and operational intelligence. 

• Configure and maintain ServiceNow Performance Analytics dashboards and reports to deliver KPIs, SLA metrics, and operational insights.  

• Extract and analyze ITSM data from ServiceNow to support leadership decision-making and improve service delivery performance.  

• Automate reporting workflows within ServiceNow to enhance efficiency and accuracy.  

• Collaborate with stakeholders to gather requirements and translate business needs into ServiceNow dashboard solutions.  

• Ensure compliance with DoD and USCG data governance standards while managing sensitive information.  

• Provide technical support and troubleshooting for ServiceNow analytics components and related integrations.  

• Integrate ServiceNow data with external BI tools or enterprise reporting platforms when required. 

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience  

• Clearance Required: Active Secret clearance. 
• Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+, etc.).  

• Deep, hands-on expertise with ServiceNow Performance Analytics, reporting, and dashboard development.  

• Strong understanding of ServiceNow data models, tables, and scripting for custom reporting solutions.  

• Experience defining KPIs, SLA tracking, and operational metrics within ITSM frameworks.  

• Ability to integrate ServiceNow data with external BI platforms when required.  

• Familiarity with ITIL processes and service management best practices.  

• Ability to communicate complex technical concepts clearly to diverse audiences. 

Preferred Skills and Experience 

• US Coast Guard or DoD experience highly preferred.  

• Experience with Power BI for supplemental reporting and dashboard migration.  

• Proficiency in scripting languages (JavaScript, GlideScript) for ServiceNow customization.  

• Knowledge of REST APIs for data integration between ServiceNow and other platforms.  

• Familiarity with Linux environments and command-line tools for automation. 

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.